Elk Refuge InnElk Refuge Inn

Privacy and Data Policy

DEPOSIT

A deposit of one night's stay will be taken at the time of booking your reservation for all refundable reservations

FINAL PAYMENT

Full payment will be taken 7 days before arrival with the exception of NON REFUNDABLE reservations which full payment will be taken at the time of booking.

REFUNDS

No refunds will be given for reservations canceled after 4 pm (MT) seven days or less prior to arrival. No shows will not be refunded. Refunds for reservations canceled prior to 4 pm (MT) seven days prior to arrival will be refunded minus 10% of the total reservation including taxes and applicable fees. No refunds will be given to any reservation that is booked as nonrefundable.  No refunds will be issued for early departures.

SMOKING

The Elk Refuge Inn is a non-smoking facility and evidence of smoking in the rooms will incur a $500 deep-cleaning fine that will be charged to the credit card used for booking. 

PETS

The Elk Refuge Inn is not a pet-friendly facility. Evidence of having an animal in your room will incur a $500 deep-cleaning fine that will be charged to the credit card used for booking.

Privacy and Personal Data Policy - applicable to Users of this Hospitality Business when making a reservation

Data Controller (we): The Hospitality Business which will provide to you, the user, the requested service. Our identification and contact details are available on the website you used to make your reservation / to pose your questions to us. They will also appear on our invoice which we'll send to you.

Data Compliance Officer: Not applicable to Data Controllers' activities.

User: You, who filled-in the reservation form or any other documentation related to it.

Purpose: The purpose of processing the data provided through this form is to manage the reservations made by you, user and/or to answer to the questions / requests you posed.

Legal basis:
- Either the need to perform our contract with you, user / the need to take steps at your request prior to entering into a contract.
- Or the consent of you, the user, by ticking in the box of acceptance of the Terms and Conditions of which this Privacy and Personal Data Policy is an integral part.

Duration: We will store the data provided by you, the user, during the time necessary for the management of the reservation you made, as well as of the accommodation services you requested. Once the management is finished, your data will be kept for six (6) months. If you consent to receive marketing and/or commercial information, your data will be stored until you revoke your consent.

Processor: We engage our partner Guestcentric Group (www.guestcentric.com ) for carrying out the reservations engine of our business. Guestcentric acts under our authority and we have signed a contract with Guestcentric Group for the provision of their services. We have instructed Guestcentric Group in written as per how the processing should be done.

Data subjects different from the users: Where you, user, provide us with personal data pertaining to a different data subject from yourself, you are responsible for such acts as well as for obtaining the respective consent of such data subjects for the provisioning of their data.

Transfer of Data: We shall not transfer personal data to a third country outside the EEA (European Economic Area).

Data Subject Rights: Data Subjects can exercise their rights of access, rectification, cancellation and opposition by sending an email or through the postal service to the contact details on our reservation website and on our invoices.

Supervisory Authority: If a data subject considers their rights affected, they can also appeal to the competent supervisory authority of the Member State concerned. More info at: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_en

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